The wall box may be branded with the logos of an old cable TV company (not VM). If I couldn't get the proper wall socket, the internet is not going to be set up su. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. He - 5270179. Call the pre-installation and delivery team on 0800 052 1734. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse. Leave the "repaired" network cable disconnected for the moment. When I proceeded to set up my Hub 3 I quickly realised that. ) on 27-01-2023 17:22. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. These are the parts I could find, they were screwed into the end on the coaxial cable. 23/04/17 - 06:45 #6. Or if the other end of the white cable is in a more useful. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. See if you can get connected. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The internal box should be oblong, square one are for phone. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Call the Pre-installation and delivery team on 0800 052 1734. All the wall sockets I can see are for BT. Re: No Virgin Media wall socket internally. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. There were many cable companies that originally built the networks in the early 1990s. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. It should be free of charge. Step 2: Order your TalkTalk Broadband service. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. No photo attached. So I can't do anything about price hikes. Hello, i registered VM broadband and scheduled to delivery on 1st September. Gradually increase the force until the. Kath_F. Replacing an actual Virginia Media Central. They will charge £99 for a relocation. Networking and WiFi. Remove the connector cable. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Failing this. . We would like to show you a description here but the site won’t allow us. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. The house is a new build, there's no lead in the paint, no aquarium or anything like that. We'd love to assist with this, I will send you a PM here soon so we can look into what's. It has two outputs on the left of the wall box. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Plug the cables into the Hub. It varies between the altnets. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The first thing is to start making alternative arrangements for your internet connectivity. Old blue yonder. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. My Virgin Media App. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. I recently purchased my first home and have been taking a look at the VM cabling to the property. We installed our router etc ourselves. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hi @bingoman000. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. I recently purchased my first home and have been taking a look at the VM cabling to the property. Reduces the number of required wall sockets. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. just use a pair of normal side cutters , you can just grip it either side and turn. Options. I am so sorry to hear that you seem to be missing a wall socket in the home. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Being connected to the internet is one of the most important modern essentials in 20. The house has the brown external junction box fitted to the front of the property on the. Now have to wait until late next week for a technician to arrive!1 ACCEPTED SOLUTION. Manage Your Account. The strategically placed micro-grips are one of the more noticeable design innovations of our non-slip impact socket line. Turn any coax connection in your home into a high speed network drop. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. You can visit the website virginmedia. Manage Your Account. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. It is a detached 3 floors old house. Or if the other end of the white cable is in a more useful. Hello sophieboulter1. I just wanted to know if it is possible to connect the HUB3 router to the HDU-200 and if yes please can somebody assi. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Switched On Families. Back a step. Removing Old Telewest Cable Page 2 Diynot Forums. Teki Screwfix Select. Now none of my internal phone. Another option might include. . Thanks for posting, welcome both to the community and also Virgin Media. The wall socket is - 5109379. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. But I don't think I have any Virgin Media Wall sockets in my house. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Account - Mobile. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. Apply a gentle force to begin with, turning anti-clockwise. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. The wall box may be branded with the logos of an old cable TV company (not VM). My order is p. 29-12-2022 20:58 - edited 29-12-2022 21:00. Home News Forum Articles Welcome back Join. Plug the cables into the Hub. I don't longer work there. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Can anyone help please? Need. Hi there I moved house with my family and we wanted to move to Virgin Media. 168. So yes, following many takeovers, this is now your Virgin Media connection. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Push the white cable with the black label into the Hub. Vonage 2nd line. Browse Virgin Media Virgin Media Community. 0. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. wi-fi. The wall box may be branded with the logos of an old cable TV company (not VM). 2 1. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. #4. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. See where this Helpful Answer was posted. 0 Kudos Reply. My Virgin Media App. Just make sure you definately don't need it, or won't be needing it again. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Push the red label end of the white cable, into the wall socket. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. All the cables will go under the floorboards. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 899; 57; 138; Eeeps. However the wall socket doesn’t have the correct connection for the cable. RedTomato said: I removed my Virgin cable about a month ago. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Options. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The wall box may be branded with the logos of an old cable TV company (not VM). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Switched On. We would like to show you a description here but the site won’t allow us. 1 [or 192. My VM Router is is my office adjacent to hall. The other is marked TV, & this is used for TV & Broadband. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Teki, Mar 28, 2020. Happy to pay the money for it, if it could be arranged please. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. How deep should Virgin Media cables be? 1 to 6 inches. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 04kg, it will easily fit under – or even alongside – any TV. I recently got Virgin broadband installed. I've got 2 wall sockets that I think are likely. What do we do? - 5352510. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Back a step. The box in the attached is a virgin media box. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Browse Virgin Media Virgin Media Community. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). The TV signal will obviously run. Joining in Options. on 12-01-2023 10:45. The cable could be hidden within, or behind, furniture. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Every Day new 3D Models from all over the World. cable from wall. Occasionally only a very short stub of wire is left behind often hidden. Flashing red is normally telephony fault or no signal. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve just lived into my new house and received my Virgin box. I don't intend to become a Virgin Media customer and would like this cable removed if possible. Solved: Previously, I had BT connection so I need a wall socket. The NTL cable termination box is outside. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. Call the Pre-installation and delivery team on 0800 052 1734. Mark as New; Bookmark this message; Subscribe to this message; Mute;sounds like the installer wanted to make money. 3. newapollo. Packages. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Find great deals and sell your items for free. TV, FM and DAB combinations available. I’m a new Virgin customer, and the previous occupants used a different provider. All forum topics; Previous topic; Next topic; 14 REPLIES 14. 11 April at 1:01PM in Broadband & internet access. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. Can you arrange an engineer to help me out on this step? novirginmediawallsocket Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. At least spell your title correctly jeezus . Browse Virgin Media Virgin Media. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. 1 Mar 2016. The other is marked TV, & this is used for TV & Broadband. on 27-10-2022 09:24. Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The other is marked TV, & this is used for TV & Broadband. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. TV box - 15 mins. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. on 22-10-2022 20:58. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. 0 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. screw the master socket back to the wall. If digging / drilling / new external & internal cables are required the. Connecting Hub 3 To Extensions Virgin Media Community 4797660. . Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Back a step. VM will usually only supply a Quickstart to a property that had VM previously. And on the back of the box. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 0 Kudos Reply. A wall box may be branded with the logos of an old cable TV company (not VM). There is an access panel in the ceiling for pipes and cables. As in coaxial head and thin cable tail? Not sure if that exists/would work. 0 Kudos. Tried looking but can't see a way to book an engineer for this? Thanks. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. VM is doing this area-by-area. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. Just had the Hub 3 delivered for Quickstart. on 01-06-2023 19:26. old socket, needing a new wall socket damianbrozyna. Reply. Browse Virgin Media Virgin Media Community. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 3 weeks ago. Fibre Broadband. on 17-03-2023 15:18. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Some cable types can only be used in specific sockets, so check your instructions. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. I am going to cancel. No outside box - cable through the wall to inside box - very old 20 years ago. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1. Account - Cable. #12. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Get virgin engineer to move the wall socket. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 0 Kudos. This includes: The Stream box. You'll have to cut the cable and seal the hole up. 32,846. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. The cable could be hidden within, or behind, furniture. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. AnthonyRaw1986. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Dave. there is a knack to it but you will get it. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. I have gone through several videos and found that there should be wall socket inside your home. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. VM BB TV Landline. We would like to show you a description here but the site won’t allow us. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Installing Virgin Media broadband on the first time . If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Plug the cables into the Hub. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Virgin Media; My Virgin Media; Shop;. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The Virgin wall sockets just have one connector at the bottom. The cable could be hidden within, or behind, furniture. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. Push the red label end of the white cable, into the wall socket. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. have to take these off all the time and thats what i use. Virgin Media; My Virgin Media; Shop; Help;. Stay safe online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 22/11/12 - 11:50 #6. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. I have the old virgin media wall socket. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Panting like a fiend. Virgin Media. Don’t plug the power cable into a plug socket yet. Call the pre-installation and delivery team on 0800 052 1734. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. 1 ACCEPTED SOLUTION. Stay safe online. on 30-12-2022 13:33. 19 minutes ago. QuickStart, set up and connections. on 27-10-2022 09:24. Which was great as that is in a better location than my master Socket was. I have also checked outside and there is no box either on my property or on my boundary wall. Internet. The "two cables" sound very like a Sky dish install. Thankfully, it's very easy to tell whether your. on 08-01-2023 20:46. 19/02/17 - 09:31 in Virgin Media TV and Phone #1 Do Virgin have the new logo on their wall sockets now or do they still install the old one like this. Options. Most Virgin Media customers will receive a Hub 3 router. The two sockets on the wall on the RHS are telephone sockets. This guide contains step-by-step instructions on how to: 2. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. Security matters. Designed to remove and install dual wheels on. Only Virgin Media kit can be plugged into their network so not surprising the Talktalk router has no means to plug into that. When ordered it didn't say anything about needing a VM wall socket. Plug into the Hub. Trouble shooter. This is designed to push over the existing screw connector the outlet has. This is very easy to do and will only take a couple of minutes. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Some install their own poles too. 24 Inc Vat. There is no way I can insert the isolator cable into the - 5223924. No idea what that entails/ how long and how. I can only find the TV socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. When your number transfers, your BT socket will go dead. The second socket is in the study and I need a wired connection here.